Every large organisation in India moves people daily. Managers reach airports, client teams reach plant sites, night-shift staff reach home. Behind that…
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Organised retail keeps opening supermarkets, hypermarkets and mall-format stores across Indian cities and small towns. Every one ends at the same place —…
India’s cities have filled up with gated townships, high-rise condominiums and villa communities, and every one runs a manned gate twenty-four hours a day.
Indian Railways moves much of the country’s coal, cement, steel and food grain. Every goods train needs a qualified person at the rear, and every freight…
Indian aviation keeps adding aircraft, terminals and routes to smaller cities. Every new flight creates seats that must be sold, changed, refunded and…
Behind every online order that reaches a doorstep sits a building customers never see — the delivery hub. It is usually a shed on the edge of a town,…
Every insurance policy sold in India eventually produces paperwork of a different kind — a claim. Someone has to receive it, check it against the policy,…
Large multinationals no longer keep internal IT support inside their head offices. They run it from India, through global capability centres and managed…
India Post runs the world’s largest postal network, and most of its offices are not big city buildings. They are single-room branch post offices in…
India’s private banking sector is quietly running on the shoulders of one team that customers rarely see — the back-office.